The only friendly and helpful customer service person in the lobby was Ethan whom we met towards the end of our stay. Every staff member was extremely rude in the hotel guest lobby. The overall service in this hotel was practically non-existent. We had no problem signing ALL our devices for Wi-Fi in nearby hotels, where we were just visitors, so why can't Flamingo be nicer to its guests? Moreover, blankets on beds were crappy, they were too thin and cold, not even real blankets and the air conditioner didn't work properly either. No other hotel has this nonsense for paying guests. Thus, if you are a family of 4 (especially with teens), you are screwed because you'll have to pay around $15 per extra device per day. The Wi-Fi is NOT fully free in Flamingo either, as they claim on their website. A person in charge of housekeeping is not particularly customer oriented. It took us HOURS to resolve this matter, and our first day was completely ruined because all we did was waiting for someone to help us. When we entered it, there were not enough towels or toiletries for 4 people. The worst hotel on the Strip (and we've stayed in many others)! There were four of us sharing a room. Wyndham Grand Cancun All Inclusive Resort & Villas.Hilton Tulum Riviera Maya All-Inclusive Resort.Hotels near European Massage Therapy School.

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